Performance Management - Types of KPIs

Talking to businesses of all sizes, the term “KPIs” means different things to different people.

Yes the letters stand for “Key Performance Indicators”.

But some people just think of them as revenue, profit and other measures of performance. Is that all?

The real power comes when you consider what factors drive business performance, and how these can be measured. These can be both financial and non-financial.

Indeed it’s worth splitting KPis into two camps:

1. KRMs - Key Results Metrics
2. KPDs – Key Performance Drivers (the true KP “Indicators”)

I published a series of articles previously, which explore this distinction and the issues around them in greater detail. If you are interested, the articles can be found here