KPIs – Why? What? Who? When? Where?

Key Performance Indicators (KPIs) is a term that means different things to different people. Here’s a quick roundup:

Why?

When properly used, KPIs can dramatically improve business performance.

Conversely the wrong KPIs can wreck performance, either by encouraging the wrong behaviour, or by taking people’s eyes off the ball.

What?

KPIs are often results like “Revenue”, but are most powerful when used as “Drivers”

Who?

Starting at the top of an organisation, these can filter down each level of the organisation.  What’s key to each person in achieving the business’s objectives?

When?

Anything from annually to hourly or less. Weekly can be good, to tie into weekly management meetings.

Where?

Are you taking proper advantage of KPIs in your business?

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